1. Eligibility

Customers may request a return or exchange within 7 days of receiving their order.

To be eligible, items must:

• Be unworn, unwashed, and unused.
• Have all original tags and packaging attached.
• Be in their original condition.
• Be accompanied by proof of purchase (order number or receipt).

2. Exchange Policy

We accept exchanges for:

• Incorrect size.
• Incorrect item received.
• Defective or damaged products.

Exchanges are subject to stock availability. If the requested item is unavailable, customers may choose another item of equal value or pay the difference for a higher-priced item.

3. Return & Refund Policy

Refunds are only available if:

• The wrong item was shipped.
• The item arrives damaged or defective.
• A replacement item is unavailable.

Approved refunds will be processed to the original payment method within 7–14 business days after the returned item is received and inspected.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale, clearance, or promotional items.
• Customized or personalized products.
• Underwear, swimwear, socks, and other hygiene-sensitive items.
• Items that have been worn, washed, altered, or damaged by the customer.

5. Shipping Costs

• If the return/exchange is due to our error (wrong item, defective item), we will cover the shipping costs.
• For size exchanges or other customer-requested exchanges, return shipping costs are the customer's responsibility.

6. How to Request a Return or Exchange

Please contact our customer service via WhatsApp or email within 7 days of receiving your order and provide:

• Order number
• Product photos
• Reason for return/exchange
• Our team will review your request and provide further instructions.